長榮航空於2023年9月11日推出機上多元支付服務，旅客在機上購買免稅品時，可使用晶片信用卡、Apple Pay、Google Pay和Samsung Pay等行動支付服務進行付款。這是台灣首家推出機上行動支付服務的航空公司。
長榮航空表示，看準信用卡公司陸續推出更安全且難以仿冒的晶片信用卡，以及行動支付普及化，因此推出多元支付服務，提升旅客購物便利性。
在空中進行支付，需要處理更多複雜的步驟，長榮航空克服衛星網路傳輸的各個節點溝通和資訊加密等挑戰，最終通過了收單銀行和多家信用卡公司的交易認證，提供旅客更快速且安全的購物體驗。
旅客過往使用傳統磁條信用卡於機上購買免稅品時，航空公司僅能在飛機降落後才能連線驗證旅客的付款資訊，無法完全杜絕有心人士使用失竊卡盜刷的風險。長榮航空於2014年起就開始利用機上Wi-Fi，建立即時連線驗證信用卡的機制，與在地面上獲取單筆交易授權一樣，更能確保雙方交易的安全性。
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EVA Air Introduces Multi-Payment Options for In-Flight Shopping
EVA Air launched a multi-payment service for in-flight shopping on September 11, 2023. Passengers can now use chip credit cards, Apple Pay, Google Pay, and Samsung Pay. EVA Air is the first airline in Taiwan to offer in-flight mobile payment services.
EVA Air introduced the multi-payment service to make it easier for passengers to pay. Chip credit cards are more secure and difficult to counterfeit than traditional magnetic stripe credit cards. Mobile payments are also becoming more popular.
Processing payments in the air is more complex than on the ground. EVA Air overcame the challenges and received certification from banks and credit card companies. This means that passengers can have a faster and more secure shopping experience.
In the past, airlines could only verify payment information after the plane landed. This could not completely eliminate the risk of credit card fraud. EVA Air started using in-flight Wi-Fi in 2014 to establish a system for real-time credit card verification. This is the same as obtaining a single-transaction authorization on the ground. It provides greater security for both parties to the transaction.
